Endesa opens its first office in Bilbao: in-person service and energy closer to you

We’re opening our first office in Bilbao

We’ve launched our first Endesa service point in Bilbao. This new space redefines commercial service with a friendlier, more digital, and more personalised approach. This opening is part of our ‘Endesa, tu casa’ (Endesa, your home) initiative, which aims to make every customer feel at home—heard, supported, and empowered with real solutions.

The inauguration event included institutional representatives and company executives, who highlighted Bilbao’s strategic role in deploying this new service model. Located in a central and accessible area, the new Endesa service point joins the growing network of offices we’re deploying across the country to strengthen our commitment to proximity and service excellence.

Services offered at Endesa’s Bilbao office

As mentioned, the new Endesa office in Bilbao is designed to provide comprehensive and personalised assistance, including:

• Energy advice for both households and businesses.
• Contract management, plan changes, and assistance with questions.
• Information on sustainable solutions such as solar self-consumption, electric mobility, and energy efficiency.
• Processing of new connections, cancellations, and service modifications.
• Recommendations to optimise electricity consumption and reduce your electricity bill.

The professional team at the Bilbao office is prepared to assist current customers as well as those considering switching energy companies, offering clear and transparent information about all available options.

Why Endesa is committed to in-person service in Bilbao

Even in an increasingly digital world, Endesa continues to believe in the value of face-to-face assistance. This new office responds to the need for human, direct, and personalised interaction—especially during key moments such as contracting services, resolving incidents, or finding tailored energy solutions.

In-person service helps us build a relationship of trust, better understand customer needs, and offer faster and more effective support.

The impact of this opening on customers in Bilbao

For Bilbao residents, having an Endesa office in the city provides many advantages:

• Greater convenience, without the need for long trips.
• Direct service from specialised professionals.
• Access to up-to-date information on products and services.
• The chance to learn firsthand about Endesa’s sustainable solutions.

This opening also represents an opportunity for customers to become familiar with new technologies and energy models that promote more efficient and responsible consumption.

Para Ti: more than energy, an experience designed just for you

At Endesa, we believe energy is more than electricity supply. That’s why we created Para Ti, our loyalty programme designed to thank you for your trust and support you with real benefits, direct savings, and unique experiences.

Para Ti is our free programme that turns your energy consumption into real rewards. You earn points with every interaction, gain access to exclusive discounts, and receive benefits for consuming energy more efficiently.

Bilbao: a strategic hub in Endesa’s expansion

Bilbao becomes the latest meeting point between Endesa and its customers with the opening of the first Endesa service point in the city. This modern and accessible space reflects our commitment to personal, close, and sustainable service—values that define both the city and our company.

With this opening, we strengthen our omnichannel strategy, making it easier for every customer to choose how they want to interact with us: in person, online, or over the phone.