InfoEnergía: a tool that’s been helping you save for 10 years

Over these 10 years, InfoEnergía’s success is evident in the more than 1.5 million customers who have used the service across the 3 countries where it is available: Spain, Portugal, and Italy. The platform receives over 1.6 million visits each year, while more than 100,000 customers regularly use it to save on their electricity bills through personalised tips, as well as to gain access to additional benefits. These include the Para Ti programme’s efficiency challenges, which harness the power of InfoEnergía to offer customers a comprehensive experience and guaranteed energy efficiency.

At Endesa, we’ve found that customers who use InfoEnergía save an average of 10% more than those who don’t. Considering the average annual household consumption is about 480 billion kWh saved, which would equate to the yearly electricity consumption of an impressive 150,000 homes.

How does InfoEnergía work?

InfoEnergía is a free service providing energy information and advice to help you monitor and manage your electricity consumption. With this exclusive tool, you can access detailed information about your energy consumption and save on your electricity bill with custom recommendations and efficiency tools, including:

• Viewing all your electricity consumption data.
• Checking the energy efficiency of your home appliances.
• Receiving personalised advice based on your habits and consumption profile.

This will help you reduce your electricity consumption, and as a result, you will save on your bill.

For example: You will have a simple, graphic comparison between how much you consumed before (in the period you select) and how much you consume now. You will be able to understand your energy consumption without technicalities or complications: How much will you save in euros if you replace your appliances with more efficient ones?

Who is the InfoEnergía service designed for?

All you need is an electricity contract with Endesa and a power of less than 15 kW.

What is the difference between your electricity bill and InfoEnergía data?

Your electricity consumption data is unique, personal and will be appear just as accurately both in your traditional bill and in InfoEnergía. But in InfoEnergía, this information will be more comprehensive, more detailed, customised and intuitive. 

Your bills will include graphs of your consumption in accordance with the billing period. But InfoEnergía graphs will also enable you to consult your consumption and efficiency by year, quarter or calendar month.

What comparatives does InfoEnergía provide?

The InfoEnergía service generates a number of graphs with all your kWh and accumulated expenses compared to previous periods. You will be able to find out to what extent you are efficient compared to your neighbours with similar equipment. You will also know how much your appliances consume and be able to compare the cost associated with each one.

How can Endesa InfoEnergía be accessed?

You can access InfoEnergía from your Client Area or through the Endesa Clientes app.

1. Through your client area: log into your account with your username and password. You’ll find the InfoEnergía section on the homepage.

Through the Endesa Clientes app: open the app, navigate to the home screen, scroll down to the ‘Other options’ menu, and enter InfoEnergía.

2. To start using the InfoEnergía service, you first need to fill in your profile with all the information we require with regard to the following 5 categories:

• Your home.
• Your air conditioning.
• Your cooker.
• Your mobility.
• Your consumption habits and how you use your equipment.

Once you have filled in all the fields, we can collect your data and give you customised information relating to your energy for the different sections.

3. In the "Summary" section you will find a sample of your electricity consumption, an annual summary of your efficiency and which domestic appliance consumes the most in your home, as well as a comparison with neighbouring homes with characteristics similar to yours.

4. In the "Consumption" section you will see a detailed breakdown of your accumulated electricity consumption. You will find a number of graphs with all your kWh and accumulated costs compared to the previous year. We also give you tips on how to reduce your bills.

5. In the "Efficiency" section you will find a profile of your home and your lifestyle.

This section will enable you to:

• Update the information for your domestic appliances.
• Find out which apparatus consumes the most in your home.
• Compare your efficiency level with that of your neighbours.
• View customised advice, adapted to your consumption and habits with regard to energy use.
• Make use of our efficiency simulator, which you can use to simulate new consumption habits and find out how much you would save on your electricity consumption.

6. Finally, we will resolve any doubts that may arise with regard to our InfoEnergía service in the "Frequently Asked Questions" section.

For 10 years now, the free InfoEnergía tool has been a benchmark in energy advisory services, helping millions of Endesa customers lower their consumption and optimise their bills. It also allows users to personalise the information they receive —whether digitally or in print— making it a pioneering service in its field.

Now you have no more excuses, consuming efficiently is very easy with the InfoEnergía service.