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Endesa's aid plan for La Palma

Now more than ever, Endesa would like you to know that we have a commitment to you and all the residents of La Palma.

Telephone numbers in La Palma

A free telephone has been made available to facilitate the contracting of a special tariff with discounts of 50% and to provide a better service for people in La Palma.

We also remain at your disposal to assist you by telephone at the service points on the island:

Measures taken by Endesa to help La Palma

  • Power cuts have been suspended: at this time we would you to feel that your electricity contract is not a concern.
  • We are making customised payment plans available that are adapted to each situation so that you can defer your bills or pay them easily and simply in instalments.
  •  We are also offering a special tariff with 50% discounts for any resident who requests it.

How can I apply for assistance?

Endesa has reinforced all its customer service channels on the island to be able to provide a better service. Opening hours have been extended and are now from 8am to 6pm and new in-person support offices have been opened in La Palma.

 

In-person and telephone customer service points

Onice - Endesa Customer Service Point in Los Llanos

Ayumar - Endesa Customer Service Point in Santa Cruz de la Palma

Onice - Endesa Customer Service Point in El Paso

Map of La Palma with Endesa Service Points

Since September 2021 Endesa has been operating an aid plan for all residents of La Palma. You will find a statement detailing all the urgent measures that are being undertaken to help those on the island on the website.

 

Telephone and video customer service points

In order to ensure more effective customer service, you can also contact by phone or request video customer service throughout the network of Endesa service points and offices in the province of Santa Cruz de Tenerife.

Endesa is always by your side for everything you need.

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