Endesa's aid plan for La Palma

Endesa has implemented an aid plan which clearly shows our commitment to all the inhabitants of La Palma.

Endesa launched a special tariff for those affected

As a result of the volcanic eruption from September 2021 to March 2022, Endesa introduced a special tariff with discounts of 50% and there is a free telephone so it can be contracted with no need to travel.

Measures taken by Endesa to help La Palma

✔ Power cuts have been suspended: So that the electricity contract would not be a problem for anyone in these difficult times.
✔ We have made personalised payment plans available which are adapted to each situation: It is an easy and simple process for bills to be deferred or paid in instalments.
✔ We also offer a special tariff with discounts of 50% para for any resident on the island who requests it.
✔ The opening times in the customer service centres on the island have been extended and new in-person offices have been opened.

In-person and telephone customer service points

Onice - Endesa Customer Service Point in Los Llanos

Telephone: 922 46 24 14
Address: Calle Dr. José González Sobaco, 1, cantonada carrer Ángel, Los Llanos de Aridane.
Web: https://onicesl.com/punto-endesa/
Request an appointment video support:

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Ayumar - Endesa Customer Service Point in Santa Cruz de la Palma

Telephones: 699 30 05 08 / 922 23 43 51 / 922 41 26 15
Address: Avenida el Puente, 35, Santa Cruz de la Palma.
Request an appointment video support:

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Onice - Endesa Customer Service Point in El Paso

Telephones: 922 46 24 14 / 666 45 55 91
Address: Calle Tanausú, 8, El Paso.
Web: https://onicesl.com/punto-endesa/

Telephone and video customer service points

In order to ensure more effective customer service, you can also contact by phone or request video customer service throughout the network of Endesa service points and offices in the province of Santa Cruz de Tenerife.