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| Start | Plus | Premium | Platinum | |
|---|---|---|---|---|
| Points every month | ✓ | ✓ | ✓ | ✓ |
| Exclusive discounts on fuel, entertainment, and dining | ✓ | ✓ | ✓ | ✓ |
| Refer friends to Endesa | Up to €250 | Up to €500 | Up to €750 | Up to €1,000 |
| Extra entries into games and prize draws | x1 | x2 | x3 | x4 |
| Birthday gift | - | ✓ | ✓ | ✓ |
| Monthly points bonus | - | 50 points | 100 points | 200 points |
| Priority customer service across our channels | - | - | ✓ | ✓ |
| Premium and Platinum discounts | - | - | ✓ | ✓ |
| Platinum experiences | - | - | - | ✓ |
The PARA TI programme has 4 tiers: Start, Plus, Premium and Platinum. Your tier depends on the number of contracts and how long you have been with Endesa. You will see your tier automatically; you do not have to do anything.
You can check your tier in PARA TI, on the main PARA TI screen at the top where it says 'Tier'. If you click there, you will be able to see all the benefits associated with your tier.
Not necessarily. Changes may be reflected in the days after you meet the necessary conditions.
Once the new contract is active and the tiers are updated, you will move to the corresponding tier based on how long you have been with us and your number of contracts. This change may take a few days.
Yes, if they are Endesa Energía electricity and gas contracts.
The length of time is calculated at the customer level and not at the contract level. Even if you change or add contracts, you will maintain your length of time as a customer as long as there is not a complete cancellation lasting more than 90 days.
No, for all customers, regardless of the number of contracts, if they have been with Endesa Energía for less than 12 months, the corresponding tier is START.
You can go up a tier in the following circumstances:
Remember: if you are signing up with Endesa Energía for the first time, you will enter the Start tier regardless of how many contracts are activated, and you will move to Plus after 12 months.
Your tier will be recalculated based on the number of active contracts and how long you have been a customer at that time.
Yes, you can drop a tier if you cancel a contract. These are the cases:
You can find the Terms and Conditions of the program below.