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We repair your electricity and gas breakdowns. We are at your disposal 24 hours a day, every day. For emergencies, but also for servicing. And with payment protection insurance for your bills.

Endesa Única guarantees everything that happens with your energy (electricity/gas). You don't have to worry about any of this:

  • Breakdowns: just call and a specialist engineer will be in your home in a maximum of 3 hours to fix it. Repairs include travel and 3 hours of labour.
  • Servicing: your air conditioning and gas boiler (or heater) will be serviced once per year.
  • Payment protection insurance: protect your family from the most urgent electricity and gas bills.

Protección 360 for your electricity and gas

With Endesa Única you enjoy a Protección 360 service, including:

  • 2 repairs per year in your electricity/gas installation: If the breakdown is urgent, in a maximum of 3 hours an Endesa technician will come to your home to repair it. This includes travel and the first 3 hours of labour. In the rare event that more than 3 hours of labour and/or parts are required to repair the breakdown, the technician will provide you with a competitive budget without commitment.
  • Payment protection insurance: protect yourself against potential financial difficulties. The insurance company Quantum Leben guarantees the most urgent payments of your electricity and gas bills in the event of unemployment, hospitalisation or death or disability due to an accident.
  • 24 hours a day, every day of the year: Call us if you have a problem and we will take care of everything.

 

Hogar Plus Servicing

With Endesa Única there are additional advantages. In addition to Protección 360, you can choose to include any of the following, depending on your circumstances:

  • Annual servicing of your home's air conditioning.
  • Annual servicing of your home's gas, boiler or heater installation and heating system.

But above all you will enjoy unlimited repairs of the electrical installation and air conditioning, and the gas, boiler and heater installation and heating system.

And you can request the repair of a domestic appliance and your electric boiler once a year. Twice a year, you can request the services of an electrician, for 3 hours each time, to install lights, change plugs and switches, etc.

FAQs

Protección 360 includes insurance to protect you from non-payment of your electricity and gas bills. If something bad happens, you will be protected thanks to this insurance from the Quantum Leben insurance company.

Details of the coverage are provided below:

Coverage

Eligibility

Single payment

Monthly payment of compensation**

Retroactive franchise

Grace period

Grace period between claims

Death by accident

All those insured

500 euros (self-employed 960 euros)

-

Not applicable

Not applicable

Not applicable

Total Permanent Disability due to accident

All those insured

500 euros (self-employed 960 euros)

-

Not applicable

Not applicable

Not applicable

Temporary disability due to accident or illness

All those insured

-

37.50 euros (80.00 euros per month for self-employed)

30 days

30 days (illness only)

30 days

Hospitalisation due to accident or illness

All those insured

-

37.50 euros (80.00 euros per month for self-employed)

7 days

30 days (illness only)

30 days (illness only)

Loss of employment

Employees

-

37.50 euros per month

30 days

30 days

30 days

The most common breakdowns involve switchboards, light switches and plugs.

If you are left without electricity in your home or have no electricity supply to your fridge, and the incident is not the fault of the distributor, a Protección Luz 360 engineer will visit your home in less than 3 hours.

For the electrical installation there is no mandatory servicing as such, since safety is guaranteed with the Electrical Bulletin or C.I.E. For the rest of your energy devices, the different regulations establish the following deadlines:

  • Gas installation (the meter, pipes, valves and rubber tubes, etc.): Every 5 years.
  • Gas boiler: Every 2 years.
  • Gas heater: Every 5 years.
  • Air conditioning: Every 4 years.

The Hogar Plus service that you can include in your Endesa Única tariff includes all the services as well as unlimited repairs for the gas, boiler and heater installations, as well as the air conditioning and the heating system.

Conditions

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