|Digital transformation at Endesa|
Automation of the grid
Implementation of IoT and Big Data systems in generation
|Flexible and data-guided||Flexible - interactions, results, collaboration, response
Data - quantification, automation, decision
||Emergency operating team
Digitalisation of assets:
- The distribution grid: with the aim of ensuring a safe and reliable supply, improving the quality of our services and responding to future consumer demands, we are firmly committed to the development of smart grids, remote management and grid automation.
- Power generation plants: likewise, with the aim of increasing the operational efficiency of our plants and improving the integration thereof into the electricity system, we are increasing our efforts to digitalise the power generation system.
One of the foundations of the Endesa Digital Transformation Plan is focused on the Customer, incorporating the initiatives that develop the digital experience of the Customer and defining new relationship models and new value and service offerings.
Thanks to these efforts, the following advances and achievements contributing to the digitalisation process in the company can be singled out for 2017:
|Go Digital||To transform the customer's digital experience||Commercial website
New digital channels in social networks
Digital billing with hourly consumption
|Be Digital||To digitalise internal processes and to develop an internal digital culture||Digital Sales Acceleration project
"Open Power Space" Coworking Space
Endesa Energy Challenges platform
Main results in 2017 and targets for 2020:
|Achievements 2017||3.8 M digital customers||2.1 M contracts with e-invoicing||68.5% management via digital channels||9% Digital sales|
|Objectives 2020||4.2 M digital customers||3.7 M contracts with e-invoicing||77% management via digital channels||15% digital sales|
Digitalisation of our personnel:
The digital transformation of a company represents a true strategic challenge and a cultural change, that should be founded on the commitment and talent of the people that form part of it. For that reason, we are attempting to promote an internal digital culture that allows us to successfully tackle the challenges proposed.
The e-talent digital transformation training program 'Fire up your digital energy’ continued in 2017, with more content and expanding its public objective. E-talent is a training program aligned with the Endesa's Strategic Plan aimed at all groups in the company to train them in various digital skills to understand and deal with the most relevant aspects of digital transformation and innovation applied in a business environment.
This training plan was designed based on three fundamental pillars: for people to Know, but also, be able to and want to.
|To know how to||To want to||To be able to|
||Have an approach and communication that supports a new way of working
|Learn by doing||Decide when and with whom yo complete the process
||Believe that we can do it
||Safety||Critical spirit||Continuous learning|
|Instil the digitalisation mindset as an opportunity for permanent change and adaptation
|Enable employees to confront the challenges of the digital world with creativity, safety and a critical spirit
|Provide the necessary resources to manage continuous, autonomous digital learning
|Flexible||Connected with the ecosystem||Focused on people|
|A dynamic and proactive business, adaptable to change||A business open to its environment and in contact with other agents||A business focused on the user and talent|
|Digitalisation is a cultural process of adaptation, learning, participation and development of entrepreneurial DNA that needs to be continuously and proactively nurtured|
|We will establishing the basis for the digital transformation of Endesa talent through training|
|This training segment summarises the pillars of a business that is innovative and in tune with the time of digital revolution in which we live|