Chart of the distribution and commercialization of electricity and gas commercialization


Commercial quality

We have a Commercial Excellence Plan in place with the aim of offering our customers the best service possible and improving customer satisfaction indicators each year.

 Chart of the Commercial quality of Endesa


Energy solutions

Endesa is highly aware of the transformation occurring in the energy sector worldwide, driven, among other reasons, by:

  • The emergence of a new and increasingly sophisticated and demanding customer profile that requires a greater decision-making capacity in the management of his power consumption.
  • By technological advances, especially in the area of telecommunications and digitalisation.


Endesa, as a leading company in the energy sector in the Iberian Peninsula, aims to actively position itself in this new context. For this reason, in 2017 a new e-Solutions business line was created that is committed to innovation and the development of new products and services as engines for adapting to the needs of the environment and enhancing the use of efficient technologies to promote energy savings and reduce environmental impact.

Endesa's energy solutions chart
  • Corporate