Customer focus

 Chart of the distribution and commercialization of electricity and gas commercialization


Commercial quality

We have a Commercial Excellence Plan in place with the aim of offering our customers the best service possible and improving customer satisfaction indicators each year.

 Chart of the Commercial quality of Endesa


Energy solutions

We believe in innovation and the development of new products and services as the key elements for adapting to our customers’ requirements. Therefore, our aim is to ensure our customers receive products and services through our large portfolio that enables us to position ourselves as a leading company in areas such as energy efficiency, electric mobility, digitalisation or the development of commercial solutions based on renewable energies.

To this end, we shall be investing over 242 million euros over the 2016-2019 period in the development of these energy solutions.

Endesa's energy solutions chart