The package includes an annual service in anticipation of possible breakdowns that could increase your energy consumption. OKLuz Confort extends equipment life and on average reduces breakdowns by 2/3, thus optimising electricity consumption and, with it, the amount of your bill.
Whenever you have a breakdown, whatever it is, you can contact the OKLuz Confort technical department and an emergency electrician will visit your home in less than 3 hours if the fault is urgent, or within a maximum of 48 working hours if the fault is not urgent - in both cases, travel and the first 3 hours of labour are free of charge - OKLuz Confort customers have a free telephone number to request assistance, which is operational 24 hours 365 days a year: 900 85 86 85.
The number of electrical and air conditioning repairs is unlimited. Plus, every year OKLuz Confort includes a repair of an electric water boiler, a repair of a domestic appliance (washing machine, dryer, refrigerator, freezer, dishwasher, extractor hood, oven, ceramic hob or electric cooker) and two maintenance jobs by an electrician of three hours each: electrical installation work (lamps, wall and ceiling lights, halogens in false plaster ceilings) and replacements (switches, plugs, bells, luminaires, e.g., bulbs, halogens, etc.).
Other packages cover only air conditioning maintenance or repairs. OKLuz Confort takes care of everything.
OKLuz Confort includes repairs to your home’s electrical installation, your air conditioning, domestic appliances and electric water boiler, as well as the services of an electrician for small installations and replacements.
You can pay for OKLuz Confort in convenient electricity bill instalments and with a 20% discount for the first 2 years.
You have an Endesa Network professional, endorsed by rigorous quality controls, who will repair any breakdowns that occur, in addition to flexibility in arranging the visit.
Any costs of travel or the first 3 hours of labour on each breakdown are avoided (parts are to be paid by the Customer, in case a repair is necessary). In exceptional circumstances, in which the repair time exceeds 3 hours, we undertake to provide a free prior quotation.
Endesa exhaustively controls adherence to the quality criteria and to the set deadlines for undertaking the work. In addition, random calls are also made regarding the operations carried out as well as satisfaction surveys, in which Customers usually give excellent ratings above 8 points out of 10.