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OKLuz Assist    

With OKLuz Assist, you will receive a service of unlimited repairs of your home's electrical installation and, annually, one household appliance repair (white goods) and one electric boiler repair. In addition, you will receive two maintenance services per year by an electrician, three hours each: electrical installation work (lamps, wall lights, etc.) and replacements (you no longer have to worry about changing plugs, switches or bulbs).

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100% discount 3 months

Sign up before 15 June and pay nothing for the first 3 months!

Peace of mind

Endesa’s network of qualified technicians is backed up by rigorous quality controls.

In less than 3h

Urgent (in less than 3 hours) and non-urgent repairs.

24h service

Permanent assistance: 24 hours a day, 365 days a year.

Free call

Free telephone assistance: 900 85 86 85. 

Extras included

Call-out fee and 3 hours of labour for each repair included.

Details

Whenever you have a breakdown, whatever it is, you can contact the OKLuz Assist technical department and an emergency electrician will visit your home in less than 3 hours if the fault is urgent, or within a maximum of 48 working hours if the fault is not urgent - in both cases, travel and the first 3 hours of labour are free of charge - OKLuz Assist customers have a free telephone number to request assistance, which is operational 24 hours 365 days a year: 900 85 86 85.

The number of electrical installation repairs is unlimited. Plus, every yearOKLuz Assist includes a repair of an electric water boiler, a repair of a domestic appliance (washing machine, dryer, refrigerator, freezer, dishwasher, extractor hood, oven, ceramic hob or electric cooker) and two maintenance jobs by an electrician of three hours each: electrical installation work (lamps, wall and ceiling lights, halogens in false plaster ceilings) and replacements (switches, plugs, bells, luminaires, e.g., bulbs, halogens, etc.).

OKLuz Assist includes repairs to your home’s electrical installation, your domestic appliances and the electric water boileras well as the services of an electrician for small installations and replacements.

You can pay OKLuz Assist in convenient installments on your electricity bill with a 100% discount for the first 3 months. After the fourth month it will no longer apply and will start being billed at its normal price.

You have a professional of the Endesa Networkendorsed by rigorous quality controlswho will repair any breakdowns that occur, in addition to flexibility in arranging the visit.

Any costs for travel or the first 3 hours of labour on each breakdown are also avoided (parts are to be paid by the Customer, in case a repair is necessary). In exceptional circumstances, in which the repair time exceeds 3 hours, we undertake to provide a free prior quotation.

Endesa exhaustively controls adherence to quality criteria as well as to the set deadlines for undertaking the work. In addition, random calls are also made regarding the operations carried out as well as satisfaction surveys, in which Customers usually give excellent ratings above 8 points out of 10.

The most common breakdowns are those related to the electrical box, light switches and plugs.

If you have no electricity at home, or none going to the fridge socketand there is not a problem with the distributor, an OKLuz Assist technician will visit your home in less than 3 hours.

The contract lasts for one year and it is automatically extended on an annual basis. However, both the Customer and Endesa may terminate the contract giving written notice of at least one month prior to the expiration date.

The 100% discount (for online sign-ups) on the service fee has a duration of 3 months. As of the fourth month, the discount will cease to apply and the service will be billed at the normal price.

If you also have an electricity supply contract with Endesa Energía, the OKLuz Assist package will be invoiced within the electricity bill, in the following way monthly or bimonthlyaccording to the billing cycle thereof.

Conditions

Terms of business

PDF (0.19MB) Download

Additional service conditions

PDF (0.37MB) Download

OKLuz Assist maintenance service

PDF (0.2MB) Download

By subscribing to this new contract you accept the start of the service contracted during the cancellation period.

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