Whenever you have a breakdown, whatever it is, you can contact the OKLuz Assist technical department and an emergency electrician will visit your home in less than 3 hours if the fault is urgent, or within a maximum of 48 working hours if the fault is not urgent - in both cases, travel and the first 3 hours of labour are free of charge - OKLuz Assist customers have a free telephone number to request assistance, which is operational 24 hours 365 days a year: 900 85 86 85.
The number of electrical installation repairs is unlimited. Plus, every yearOKLuz Assist includes a repair of an electric water boiler, a repair of a domestic appliance (washing machine, dryer, refrigerator, freezer, dishwasher, extractor hood, oven, ceramic hob or electric cooker) and two maintenance jobs by an electrician of three hours each: electrical installation work (lamps, wall and ceiling lights, halogens in false plaster ceilings) and replacements (switches, plugs, bells, luminaires, e.g., bulbs, halogens, etc.).
OKLuz Assist includes repairs to your home’s electrical installation, your domestic appliances and the electric water boileras well as the services of an electrician for small installations and replacements.
You can pay OKLuz Assist in convenient installments on your electricity bill with a 100% discount for the first 3 months. After the fourth month it will no longer apply and will start being billed at its normal price.
You have a professional of the Endesa Networkendorsed by rigorous quality controlswho will repair any breakdowns that occur, in addition to flexibility in arranging the visit.
Any costs for travel or the first 3 hours of labour on each breakdown are also avoided (parts are to be paid by the Customer, in case a repair is necessary). In exceptional circumstances, in which the repair time exceeds 3 hours, we undertake to provide a free prior quotation.
Endesa exhaustively controls adherence to quality criteria as well as to the set deadlines for undertaking the work. In addition, random calls are also made regarding the operations carried out as well as satisfaction surveys, in which Customers usually give excellent ratings above 8 points out of 10.