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OKGas

With OKGas, the boiler, heating circuit and gas installation of your home will always be in perfect condition: we offer you an initial diagnosis, annual servicing and unlimited repairs. In addition, if you have contracted the gas supply with us, the cost of the IPO (Mandatory Periodic Inspection) of the gas installation is included in the price. Service offered by Endesa X Servicios, S.L.

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Online Discount

Get a 50% discount for one year.

Peace of mind

Endesa’s network of qualified technicians is backed up by rigorous quality controls.

In less than 3h

We will arrive at your home in less than 3 hours to repair breakdowns.

24h service

Permanent assistance: 24 hours a day, 365 days a year.

Free call

Free telephone assistance: 900 85 86 85. 

Extras included

Call-out fee and 3 hours of labour for each repair included.

Details

Annual overhaul, repair of gas installations and repair of boilers and heating circuits.

The package includes an initial diagnosis of your gas installation and heating system (boiler, hydraulic circuit and radiators), an annual service to anticipate possible breakdowns that could increase your energy consumption. OKGas keeps the installation safe, extends equipment life and on average reduces breakdowns by 2/3, thus optimising gas consumption and, with it, the amount of your bill.

Whenever your heater breaks down, you can contact the OKGas technical department and a technician will visit your home in less than 3 hours to repair the breakdown (travel and the first 3 hours labour are free). Customers of OKGas have access to a free telephone number to request assistance, operational 24 hours 365 days a year: 900 85 86 85. Unlimited number of repairs.

OKGas enables you to comply with the regulations in force (R.D. 919/2006) and Thermal Installations in Buildings (R.D. 1027/2007), which by law require a biennial service of gas installations and equipment. In addition, the OKGas includes the cost of the Mandatory Periodic Inspection of the gas installation every 5 years which is obligatory, as long as you have also contracted the gas with Endesa Energía.

Other packages only cover the boiler and not the gas installation, or only cover maintenance and not repairs. OKGas takes care of everything.

OKGas covers the cost of the Mandatory Periodic Inspection valued at approximately €60.

You can pay for OKGas in convenient gas bill instalments and with a 50% discount during the first year.

You have a professional of the Endesa Networkendorsed by rigorous quality controlswho will repair any breakdowns that occur, in addition to flexibility in arranging the visit. Plus, the number of repairs is unlimited.

Any costs of travel and the first 3 hours of labour on each visit are avoided, (parts are to be paid by the Customer, if a repair of the gas installation or boiler-heating equipment, hydraulic circuit or the radiators is necessary). In exceptional circumstances, in which the repair time exceeds 3 hours, we undertake to provide a free prior quotation.

Endesa exhaustively controls the quality criteria as well as the deadlines established for undertaking the work. In addition, random calls are also made regarding the operations carried out as well as satisfaction surveys, in which Customers usually give excellent ratings above 8 points out of 10.

Servicing the installation prevents, mainly, any possible gas leaks which would affect the safety of the inhabitants of the dwelling and, in addition, would mean an increase in energy consumption and the amount of bills.

Such inspections are of a preventive nature to check the condition, safety and correct operation of the gas installation and of the heating equipment (boiler, hydraulic circuit and radiators), in accordance with legal and technical regulations.

The heating circuit is the pipe routing through which the hot water runs from the boiler to each of the radiators. The most common faults occur in: the circulation pump, the safety valve, the circuit pressure, the boiler fumes outlet, the temperature probe that checks whether the water is hot or the radiator taps.

During a technical inspection, the following is carried out:

  • A check of all the installation's components (keys, fasteners, pipes, nozzles, ventilation, etc.).
  • Necessary adjustments to guarantee the safety of the installation and, to the greatest extent possible, reduce the gas consumption, number of breakdowns or future failures of the equipment.
  • Checking for leaks in the gas installation.
  • Checking and adjusting the equipment’s operation.
  • Combustion analysis and submission of the result.
  • Mandatory Periodic Inspection of the gas installation.
  • Mandatory revision of Regulations for thermal installations in buildings (in Spanish, RITE).

The contract lasts for one year and it is automatically extended on an annual basis. However, both the Customer and Endesa may terminate the contract giving written notice of at least one month prior to the expiration date.

The 50% discount on the package fee has a duration of one year from the start date of the contract.

The service will be billed by Endesa X on a monthly or annual basis, depending on what was agreed. If you have contracted several services at the same address, they will all appear together on a single Endesa X invoice. 

In addition, if you have contracted an electricity or gas supply with Endesa Energía at the same address, the service bill will be included on the same document as the energy bill, and both amounts (services and energy) will be itemised together in your account. The billing frequency in this case will be as indicated in the energy contract.

Conditions

General conditions of services

PDF (1.16MB) Download

OKGas maintenance service

PDF (0.19MB) Download

By subscribing to this new contract you accept the start of the service contracted during the cancellation period.

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