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One Luz + Gas + OKLuz Assist

One tariff to simplify managing your energy and combine your electricity and gas supplies easily.

Do you need help signing up? 919 03 94 21

In addition, with OKLuz Assist you will enjoy an unlimited repair service for the electrical installation in your home.

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Advantages

Simplify your admin

Combine the two energy consumptions (light and gas) easily and with the best 100% online rate.

Single price

You won’t have to worry about what the time is when you want to use your appliances.

Digital bill

You will receive all your bills by email as soon as they are emitted. Much faster than the postman.

Attention 24h

Free telephone assistance: 900 85 86 85. 24 hours a day, 365 days a year.

Repairs and breakdowns

This includes one repair a year for a white goods appliance and two 3-hour visits for electrical work (lamps, sockets, etc.).

Online discount

Sign up before 31/7 and get 2 months of free electricity consumption and a 50% discount on the electrical repair service, for one year.

If you are already an Endesa customer, we have a special offer for you.

Frequently Asked Questions

The One Endesa rate is a new way of understanding your energy contract, in which you will have a single price for all the energy you consume and a single price for power, you will be able to do everything you need through the Internet. You can always enjoy a competitive price, and not only during the first year. We offer you Endesa’s best online price.

  • One is a 100% online rate, which you can use to sort out all your administrative tasks quickly and easily, 24 hours a day, on the "Customer Area" section within the online office or by downloading our mobile application.
  • You can contract only what you need, without the obligation of contracting an additional service but with the possibility of contracting it if you wish.
  • You will receive an email indicating the date and the link through which you will be able to access your electronic invoice when it becomes available.
  • With easy and simple contracting, without costs and without interruptions in your supply.
  • One rate for ALL customers, new and existing ones.

On this rate:

  • You'll enjoy Endesa's best online price.
  • You will be able to carry out all your administrative tasks 100% online.

The Tarifa One is valid for supplies with an access rate of 2.0DHA or 2.1DHA. Also referred to as Time Discrimination.

Whenever you have a breakdown, whatever it is, you can contact the OKLuz Assist technical department and an emergency electrician will visit your home in less than 3 hours if the fault is urgent, or within a maximum of 48 working hours if the fault is not urgent - in both cases, travel and the first 3 hours of labour are free of charge - OKLuz Assist customers have a free telephone number to request assistance, which is operational 24 hours 365 days a year: 900 85 86 85.

The number of electrical installation repairs is unlimited. Plus, every yearOKLuz Assist includes a repair of an electric water boiler, a repair of a domestic appliance (washing machine, dryer, refrigerator, freezer, dishwasher, extractor hood, oven, ceramic hob or electric cooker) and two maintenance jobs by an electrician of three hours each: electrical installation work (lamps, wall and ceiling lights, halogens in false plaster ceilings) and replacements (switches, plugs, bells, luminaires, e.g., bulbs, halogens, etc.).

OKLuz Assist includes repairs to your home’s electrical installation, your domestic appliances and the electric water boileras well as the services of an electrician for small installations and replacements.

You can pay for OKLuz Assist in convenient electricity bill instalments and with a 50% discount during the first year.

You have a professional of the Endesa Networkendorsed by rigorous quality controlswho will repair any breakdowns that occur, in addition to flexibility in arranging the visit.

Any costs for travel or the first 3 hours of labour on each breakdown are also avoided (parts are to be paid by the Customer, in case a repair is necessary). In exceptional circumstances, in which the repair time exceeds 3 hours, we undertake to provide a free prior quotation.

Endesa exhaustively controls adherence to quality criteria as well as to the set deadlines for undertaking the work. In addition, random calls are also made regarding the operations carried out as well as satisfaction surveys, in which Customers usually give excellent ratings above 8 points out of 10.

The most common breakdowns are those related to the electrical box, light switches and plugs.

If you have no electricity at home, or none going to the fridge socketand there is not a problem with the distributor, an OKLuz Assist technician will visit your home in less than 3 hours.

Prices with taxes (*)
Access rate
Power term €/kW and month Energy term €/kWh
2.0DHA 4,362113 €/kW and month 0,152488 €/kWh
2.1DHA 5,053288 €/kW and month 0,168736 €/kWh

(*) Includes electricity tax (5.11269632%) and VAT (21%) has been applied to the resulting amount. The VAT must be replaced by the indirect tax corresponding in the Canary Islands (IGIC) and in Ceuta and Melilla (IPSI).

Prices with taxes (*)
Tariff group
Fixed term €/month Variable term €/kWh
3.1P 5,9895 €/month 0,063934 €/kWh
3.2P 10,5875 €/month 0,054556 €/kWh

(*) Includes hydrocarbon tax (gas - 0.00234 euros/kWh) and VAT (21%) has been applied to the resulting amount. The VAT must be replaced by the indirect tax corresponding in the Canary Islands (IGIC) and in Ceuta and Melilla (IPSI).

You are tied to One Luz + Gas + OkLuz Assist rate for 1 year if by contracting it you benefit from the temporary promotion that guarantees 2 months free in the consumption of light.

Conditions

General terms and conditions

PDF (0.18MB) Download

One Luz + Gas + OKLuz Assist Tariff

PDF (0.73MB) Download

Additional service conditions

PDF (0.37MB) Download

Conditions digital bill

PDF (0.27MB) Download

Specific conditions for registering for fotofactura

PDF (0.07MB) Download

Promotion terms and conditions

PDF (0.48MB) Download

*Promotion valid for new contracts for electricity and/or gas with Endesa Energía, SA (electricity rates 2.0A, 2.0DHA, 2.1A and 2.1DHA and gas 3.1 and 3.2.). This promotion is subject to a 1-year contract tie in. Consult the bases of the promotion.

By signing this new contract we inform you that, if you meet the requirements to qualify for the Bono Social discounted rate, you will not be able to qualify for it. Nor will you be able to apply for the Small Consumer Voluntary Price (PVPC) tariff.

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