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OneLuz + OKLuz Assist

With OneLuz + OKLuz Assist you will have a single price for your energy. You will enjoy a service of unlimited repairs of the electrical installation in your home and one repair of a standard domestic appliance per year.

Do you need help signing up? 919 03 94 21

In addition, the OneLuz  + OKLuz Assist rate includes:

Permanent attention 24 hours a day, 365 days a year. Two maintenance jobs per year by an electrician, of two hours each: for electrical installation work (lamps, wall lights, etc.) and replacements (you will no longer have to worry about changing plugs, switches or bulbs).

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Advantages

In less than 3h

We will arrive at your home in less than 3 hours to repair urgent breakdowns.

Attention 24h

Permanent assistance: 24 hours a day, 365 days a year.

Extras included

Call-out and 3 hours of labour for each repair included.

Digital bill

You will receive all your bills by email as soon as they are emitted. Much faster than the postman.

If you are already an Endesa customer, we have a special offer for you.

Frequently Asked Questions

Prices with taxes (*)
Access rate
Power term €/kW y month Energy term €/kWh
2.0DHA 4,362113 €/kW y month 0,152488 €/kWh
2.1DHA 5,053288 €/kW y month 0,168736 €/kWh

(*) Includes electricity tax (5.11269632%) and VAT (21%) has been applied to the resulting amount. The VAT must be replaced by the indirect tax corresponding in the Canary Islands (IGIC) and in Ceuta and Melilla (IPSI).

Endesa’s One tariff is a new way of understanding your energy contract, where you will benefit from one price for all the energy you consume and one price for the power; you will be able to carry out all your processes online. You will always enjoy a competitive price and not only during the first year. We are offering you Endesa’s best online price.

  • One is a 100% online tariff, which will enable you to carry out all your processes in an easy and simple manner, 24 hours per day, in the "Customer Area" section on the online office or by downloading our mobile application.
  • You can simply sign up for what you need, without having to subscribe to additional services but with the possibility of doing so if you wish.
  • You will receive an email indicating the date and the link via which you will be able to access your electronic bill as soon as it is available.
  • A simple, easy and cost-free way of contracting the service and without any supply interruptions.
  • This is a tariff for ALL customers, both new and existing customers.
  • You will enjoy Endesa’s best online price.
  • You will be able to carry out all your processes entirely online.

The One Tariff is valid for supplies with 2.0DHA or 2.1DHA access tariffs. They are also called time restriction tariffs.

OKLuz Assist is Endesa's electrical repair and handyman service for your home.

Whenever you have a fault, you can contact the OKLuz Assist technical service and an emergency electrician will come to your home in less than 3 hours if the fault is urgent, or within a maximum of 48 business hours if the fault is not urgent - in both cases, the travel time and the first 3 hours of labour are free - OKLuz Assist customers have access to a free telephone support number, available 24 hours a day, 365 days a year: 900 85 86 85.

The number of electrical system repairs is unlimited. In addition, once a year, OK Luz Assist includes a repair on a electric hot-water heater, major electrical appliance (washer, dryer, refrigerator, freezer, dishwasher, cooker hood, oven, cooker or stove) and two 3-hour electrical handyman services: installation of electrical devices (lighting fixtures, wall and ceiling fittings, halogen lights in suspended plaster ceilings) and replacements (switches, wall sockets, buzzers, lights, bulbs, halogen lights, etc.).

The most common are those related with the electric panel, light switches and plugs.

If you do not have any electric light at home, or you have no power in the socket for the refrigerator, and not it's an power-cut on the part of the electricity distributor, an OKLuz Assist technician will visit your home in less than 3 hours.

You are tied to One Luz + OkLuz Assist rate for 1 year if by contracting it you benefit from the temporary promotion that guarantees you 1 month and a half of free electricity.

Conditions 

Terms of business

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General conditions of services

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Conditions Tariff One Luz 2.0DHA

PDF (0.14MB) Download

Conditions Tariff One Luz 2.1DHA

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Conditions OKLuz Assist

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Specific conditions for registering for fotofactura

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Conditions digital bill

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Promotion terms and conditions

PDF (0.48MB) Download

*Promotion valid for new contracts for electricity and/or gas with Endesa Energía, SA (electricity rates 2.0A, 2.0DHA, 2.1A and 2.1DHA and gas 3.1 and 3.2.). This promotion is subject to a 1-year contract tie in. Consult the bases of the promotion.

Amazon Prime promotion terms and conditions

PDF (0.48MB) Download

*Offer for new electricity customers: code with the possibility of activation for up to two years. While stocks last.

By signing this new contract we inform you that, if you meet the requirements to qualify for the Bono Social discounted rate, you will not be able to qualify for it. Nor will you be able to apply for the Small Consumer Voluntary Price (PVPC) tariff.

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